I would be astonished if company executives didn’t know there were complaints and rumblings coming from NTT. Wouldn’t it be better for AI Inside to provide at least a general idea what didn’t work with NTT such as “NTT identified unique areas of optical interpretation not yet addressable with current release …”?

If AI Inside executives did not know of NTT risk of non-renewal then that is a much more damaging revelation of a systemic cultural problem of lack of candor between customer facing channels and executives.